Frequently Asked Questions
Everything you need to know about your new cuddly friends.
How long will it take for my plushie to arrive?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not satisfied with your plushie, you can return it in its original condition with tags attached for a full refund.
Are your plushies safe for infants and toddlers?
Yes, all our plushies undergo rigorous safety testing and meet ASTM and CE standards. However, we recommend checking the specific product description for age-appropriateness.
How should I clean my plushie?
Most of our products are surface-washable with a damp cloth and mild soap. For deep cleaning, we recommend a gentle machine wash inside a pillowcase, followed by air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer gift wrapping services?
Yes! You can select the 'Gift Wrap' option at checkout to have your plushie tucked into a decorative box with a personalized note.